Reference

How dew11 Handles Your Personal Information

Your account data — including the wallet details you use with DANA, OVO, and GoPay — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

DANA, OVO & GoPay wallet data protectedAccount access secured with OTP verificationData retention policy clearly statedContact path for data requests availableApplies to all supported Indonesia regions
dew11 How dew11 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Account Security

Every login is verified through a one-time PIN sent to your registered mobile number. This OTP step applies whether you are accessing from a new device or resuming a session after a timeout.

Cookie Use

We use session cookies to keep your lobby state intact during a mobile visit. No advertising cookies are placed. You can clear cookies through your mobile browser settings at any time without losing your account.

Data Retention

Transaction records — including DANA, OVO, and GoPay deposit confirmations — are kept for as long as required by applicable financial regulations. Account data is removed upon verified deletion request once any open balance is settled.

Requesting Changes

To update, access, or delete your personal data, contact support via live chat or email with your account name. We will confirm receipt and process the request in line with applicable local law.

DATA REQUEST CONTACT

How to Reach Us About Your Privacy

Team online

Live Chat

Reach our account support team directly through the live chat window in your dew11 account. Available around the clock for data access and deletion requests.

Email Support

Send your data request or privacy question to our support email. Include your registered account name so we can locate your record quickly and respond accurately.

Account Help Centre

The Help Centre inside your account covers common privacy questions — wallet data, cookie settings, and how to update your registered contact details without calling support.

Common Questions About Your Data on dew11

We collect your registered name, contact number, and the payment wallet you link — DANA, OVO, or GoPay. We also log OTP verification events to protect your account from unauthorised access.

No. Your DANA, OVO, or GoPay details are used only to match deposits and route withdrawals. We do not sell or share payment data beyond what a transaction requires or local law mandates.

Contact our support team via live chat or email with your registered account name. We will locate your record and provide a summary of the data we hold within a reasonable timeframe.

Yes. Submit a deletion request through live chat or email. Once any open account balance is settled, we will remove your personal data in line with applicable local law and retention requirements.

We use session cookies only — to keep your lobby state active during a mobile visit. No advertising cookies are set. Clear them anytime through your mobile browser settings without affecting your account.

Deposit and withdrawal records, including those processed via DANA, OVO, and GoPay, are retained for as long as applicable financial regulations in supported regions require. We do not keep them longer than necessary.