Reference

Your Rights and Our Terms at dew11

These terms cover how your account, payments, and data are handled on dew11. Access and eligibility depend on local law and apply only where permitted in your region of Indonesia.

Account TermsData & PrivacyDANA, OVO, GoPay PolicyCookie UseContact Rights
dew11 Your Rights and Our Terms at dew11
DATA & ACCOUNT SECURITY

How We Protect Your Data and Account Access

Data Handling

Your personal data — name, phone number, registered e-wallet ID — is stored only for account operation and payment verification. We do not sell or share it with third-party advertisers.

Cookie Policy

We use cookies to keep your session active, remember your preferred language, and track which payment method you used last — DANA, OVO, or GoPay — so the deposit screen loads faster next time.

Account Security

Every login triggers an OTP sent to your registered mobile number. If you notice an unrecognised login attempt, lock your account immediately from the security settings tab and contact live chat.

Data Retention and Deletion

We keep transaction records for the period required by our operational obligations. You can request a full export of your account data or ask us to delete your personal information by contacting support directly.

POLICY CONTACT PATHS

Reach Us About Legal or Account Questions

Live Chat Open the chat window from your account dashboard. Our team handles policy questions, account access disputes, and wallet verification issues around the clock.
Email Support Send your query to our support address found in the account help section. Expect a response within one business day for formal policy or data requests.
Account Help Centre The help centre covers common legal questions — from how we store your data to how you can close your account or request a transaction record for DANA, OVO, or GoPay deposits.

Common Questions About Your Rights and Our Policy

Below are the questions we hear most from players in Depok and across Indonesia when they want to understand how the policy applies to their account, their wallet, and their data.

We collect your name, phone number, and registered e-wallet details — DANA, OVO, or GoPay — for identity verification and payment processing. No unnecessary data beyond what account operation requires.

Yes. Contact our support team via live chat or email with your account ID. We will prepare a data export covering your deposits, withdrawals, and personal profile within a reasonable timeframe.

Submit a deletion request through live chat or email. Once verified, we will remove your personal data from active records, subject to any retention obligations tied to financial transaction history.

We do not sell your data. We share it only with payment processors — such as the networks behind DANA, OVO, and GoPay — strictly to complete your transactions and verify your account identity.

Your account balance stays accessible for withdrawal. We will process your funds back to your registered e-wallet. Access to new deposits or gameplay stops, but your money is not frozen.

We update the effective date on this page whenever terms change. You may also receive a notification in your account. Continued use of your account after the update date confirms acceptance of the revised terms.